Customer Care Expert - English [Ukraine]

 

What you'll do:
Provide care to our users on calls, chat and email
Get to know each user’s goals and needs, helping to guide them through their journey by providing advice on their sites and businesses
Help users solve problems while exposing additional ways they can achieve their goals and succeed online
Develop and maintain positive customer relationships and satisfaction
Liaise with all other departments and product teams about our users’ needs
Make an impact on the way we support our users by improving our flows to ensure the best experience possible

Qualifications:
An experienced customer care professional who is confident in taking responsibility and ownership.
You have strong critical thinking skills.
You hold yourself to high standards and work to improve constantly.
You’re passionate about new technologies and always eager to learn more.
You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.
You love building relationships and helping others succeed.
You’re curious to know what really drives users.
You’re fluent in English (verbal and written) and based in Kyiv or Lviv (or nearby areas).

We are:
Wix’s Customer Care group. We use our unique understanding of Wix products to provide support to over 220 million users via phone, chat, and email. We’re responsible for collecting valuable user feedback to improve Wix products, and we play a vital part in moving the company forward. We work in a professional and friendly atmosphere where everyone has the chance to express their creativity and never stop learning.

Working Shift: Monday - Friday, 2 PM- 11 PM.

• if you are working from the office, working hours are adjusted because of the curfew to 1 PM - 10 PM.

We treasure face-to-face communication and plan to get back to the office as soon as we can but for now, we work from the safest place of our choosing (office or home).

About Wix:
Wix Marketing Broadcast studio - a video production, motion design and animation studio serving Wix’s Marketing group. We’re a multidisciplinary design studio that takes a hands-on role in developing a world class brand.

Our approach is based on teamwork. We rely on extraordinary talent and an ego free work environment focusing on visual development, design and image making for a variety of creative projects aiming to make and inspire.